These Terms & Conditions ("Terms") govern your use of the Deliciously Yours website and any order you place through it. By creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1. About us
Deliciously Yours is a food business based in Warri, Delta State, Nigeria. "We", "us" and "our" refer to Deliciously Yours. "You" refers to the person using the website or placing an order.
2. Your account
- You need an account to place an order. You can sign in with a one-time code sent to your email, or through a supported third-party sign-in provider.
- You are responsible for keeping access to your email account secure and for all activity on your Deliciously Yours account.
- Please give accurate contact and delivery details. We are not responsible for failed or late deliveries caused by incorrect details.
3. Menu, prices and availability
- All prices are shown in Nigerian Naira (₦) and may change at any time. The price you pay is the price confirmed at checkout.
- Dishes are subject to availability. If a dish becomes unavailable before you pay, we will ask you to remove it from your cart.
- Photos are for illustration; the presentation of your meal may vary slightly.
4. Placing an order and payment
- Your order is confirmed only after your payment has been successfully verified.
- Payments are processed securely by our third-party payment processor. We do not see or store your full card details.
- If your rewards (referral bonus and/or loyalty points) cover the full cost of an order, no payment is taken.
5. Delivery and pickup
- Delivery is available within our delivery area. A delivery fee may apply and is shown at checkout; delivery may be free above a minimum order value.
- For pickup orders, we will let you know when your order is ready to collect.
- Delivery times are estimates. Traffic, weather and other events outside our control may cause delays.
6. Cancellations and refunds
You may cancel a paid order within 30 minutes of payment, as long as we have not started preparing it, using the "Cancel order" option on your order page. Eligible cancellations are refunded in full to your original payment method. After 30 minutes, or once preparation has begun, orders can no longer be cancelled and are non-refundable. If we are unable to fulfil your order, we will cancel it and refund you in full.
Refunds are issued to your original payment method. The time it takes for the money to appear depends on your bank or card issuer. Any referral bonus or loyalty points used on a cancelled order are returned to your account.
7. Referral program
- You can share your personal referral link. When someone creates a new account with your link and their first order is delivered, you receive a referral bonus. The bonus amount is shown on your "Refer & earn" page and may change from time to time; changes do not affect bonuses already earned.
- Only new accounts created through your link qualify. You cannot refer yourself, and each person can only be referred once.
- Referral bonuses can only be used towards orders at checkout. They have no cash value and cannot be withdrawn, transferred or exchanged.
- We may withhold or remove bonuses obtained through misuse, including fake or duplicate accounts.
8. Loyalty points
- You earn loyalty points on the amount you actually pay for an order. Points are credited when the order is delivered or collected; cancelled orders do not earn points.
- Each point is worth ₦1 off a future order at checkout. Points have no cash value and cannot be withdrawn or transferred.
- We may change the earning rate, or pause the program, at any time. If the program is paused, your existing balance is kept.
- We may remove points obtained through misuse.
9. Allergies and special requests
Please tell us about allergies or dietary needs in the order notes. We take care in our kitchen, but we cannot guarantee that any dish is completely free from allergens.
10. Acceptable use
You agree not to misuse the website — for example by attempting to interfere with its operation, placing fraudulent orders, or abusing the referral or loyalty programs. We may suspend accounts that do.
11. Liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have under Nigerian consumer protection law.
12. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they last changed. Continuing to use the website after an update means you accept the new Terms.
13. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria.
14. Contact us
Questions about these Terms? Reach us using the contact details at the bottom of every page.